Introduction
BioX Unlimited LLC, doing business as Function Bone Health (“Function Bone Health,” “FBH,” “we,” “us,” or “our”), is committed to ensuring every client is treated with fairness, respect, and transparency. This Client Rights document outlines the rights you hold when engaging with our services, as well as the responsibilities we share in maintaining a positive and productive relationship.
Important: Function Bone Health is a wellness education and screening center — not a medical provider, clinic, or healthcare practice. Our clients are not patients. We do not provide medical advice, diagnosis, or treatment. The term “client” is used throughout this document to reflect the educational and wellness nature of our services.
Right to Information
You have the right to receive clear, accurate, and complete information about our services. This includes:
- •A thorough explanation of any assessment, screening, or educational program before you participate
- •A clear description of the purpose, scope, and limitations of our services
- •Information about the qualifications and credentials of the professionals providing your services
- •Transparent pricing, including all fees, charges, and payment terms, before services are rendered
- •Access to your assessment results, reports, and educational materials in a timely manner
- •Information about how your personal data is collected, used, stored, and protected
Right to Privacy and Confidentiality
You have the right to have your personal information and assessment data kept private and confidential. This includes:
- •Your personal information will be collected only as necessary to provide our services
- •Your data will be stored securely using industry-standard safeguards
- •Your information will not be shared with third parties without your explicit consent, except as required by law
- •You may request access to the personal data we hold about you at any time
- •You may request correction or deletion of inaccurate or outdated personal information
- •You will be notified promptly in the event of a data breach that affects your personal information
- •All staff and contractors are bound by confidentiality obligations regarding your information
Right to Informed Consent
You have the right to make informed decisions about your participation in our services. This includes:
- •Receiving a clear explanation of any procedure, screening, or assessment before it is performed
- •Understanding the potential benefits and limitations of any service we offer
- •Having sufficient time to ask questions and receive understandable answers before consenting
- •The right to decline or withdraw consent for any service at any time without penalty
- •Being informed of any changes to services, procedures, or policies that may affect you
- •Receiving consent forms in a language and format you can understand
Right to Quality Service
You have the right to receive services that meet professional standards of quality. This includes:
- •Services delivered by qualified, trained, and competent professionals
- •Equipment and technology that is properly maintained, calibrated, and operated
- •Assessments and screenings conducted in a clean, safe, and comfortable environment
- •Timely delivery of your results, reports, and educational materials
- •Continuous improvement of our services based on client feedback and industry best practices
Right to Respect and Dignity
You have the right to be treated with courtesy, respect, and dignity at all times. This includes:
- •Being treated with compassion and without judgment regardless of your background, beliefs, or health status
- •Having your cultural, spiritual, and personal values respected throughout your experience
- •Receiving services free from discrimination based on race, color, national origin, age, sex, disability, religion, sexual orientation, gender identity, or any other protected characteristic
- •Having your time valued through prompt and efficient service delivery
- •Being addressed by your preferred name and pronouns
Right to Safety
You have the right to receive services in a safe and secure environment. This includes:
- •A clean, well-maintained facility that meets all applicable safety standards
- •Equipment that has been properly inspected, tested, and certified for use
- •Staff who are trained in safety protocols and emergency procedures
- •The right to be informed of any known risks associated with a screening or assessment
- •Protection from any form of abuse, neglect, harassment, or exploitation
Right to Voice Concerns and Complaints
You have the right to express concerns, provide feedback, and file complaints without fear of retaliation. This includes:
- •The right to voice concerns about any aspect of your experience with Function Bone Health
- •A clear and accessible process for submitting formal complaints
- •Acknowledgment of your complaint within a reasonable timeframe
- •A fair and thorough investigation of your complaint with a written response
- •Protection from retaliation, discrimination, or any negative consequences for filing a complaint
How to File a Concern or Complaint:
Email: support@functionbonehealth.com
Phone: (239) 544-4114
Mail: BioX Unlimited LLC d/b/a Function Bone Health, 800 Goodlette-Frank Rd N, Suite 200, Naples, FL 34102
Right to Accessibility
You have the right to access our services regardless of ability. This includes:
- •Reasonable accommodations for clients with physical, sensory, or cognitive disabilities
- •Accessible facilities that comply with the Americans with Disabilities Act (ADA)
- •Materials and communications available in accessible formats upon request
- •Assistance with scheduling, navigation, and service delivery as needed
Right to Seek Independent Medical Advice
You have the right to consult with licensed healthcare professionals regarding any information or results you receive from Function Bone Health. This includes:
- •The right to share your assessment results, reports, and educational materials with any healthcare provider of your choosing
- •The right to seek a second opinion or independent evaluation at any time
- •The right to make your own healthcare decisions based on advice from your licensed medical provider
- •The right to request that we provide your records or reports directly to your healthcare provider
We strongly encourage all clients to discuss their assessment results with a qualified, licensed healthcare professional who can interpret the information within the context of their complete health history.
Client Responsibilities
To help us provide the best possible experience, we ask that our clients:
- •Provide accurate and complete information when requested
- •Ask questions if you do not understand any aspect of our services, your results, or your rights
- •Treat our staff and other clients with courtesy and respect
- •Arrive on time for scheduled appointments and notify us promptly if you need to cancel or reschedule
- •Review and understand the terms, policies, and consent forms before signing
- •Follow through on any recommended referrals to licensed healthcare professionals
- •Notify us of any changes to your personal or contact information
- •Comply with our facility rules, safety guidelines, and posted policies
Non-Discrimination Statement
Function Bone Health does not discriminate against any person on the basis of race, color, national origin, age, sex, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by federal, state, or local law. All clients are entitled to equal access to our services and will be treated with the same standard of care and respect.
Changes to This Document
We reserve the right to update or modify this Client Rights document at any time. Any changes will be posted on our website with a revised effective date. We encourage you to review this document periodically to stay informed of your rights. Continued use of our services following any changes constitutes your acknowledgment of the updated document.
© 2026 BioX Unlimited LLC d/b/a Function Bone Health. All rights reserved.
