Legal
Effective: February 13, 2026
This Refund Policy outlines the terms and conditions governing refunds, cancellations, and rescheduling for all services and products offered by Function Bone Health LLC (“Company,” “we,” “us,” or “our”). By booking a service or purchasing a product, you agree to the terms described in this policy. We strive to be fair and transparent in all refund matters while maintaining the sustainability of our business operations.
All service bookings require a $50 non-refundable deposit to confirm your appointment. This deposit secures your time slot and covers administrative costs associated with scheduling, room preparation, and equipment calibration. The deposit is collected at the time of booking.
Your deposit is applied toward the total cost of your selected service or package at the time of your appointment. The remaining balance is due at the time of service. If you cancel within the eligible refund window (see Section 3), the deposit may be refunded as described below.
We understand that plans change. The following cancellation terms apply to all scheduled services:
If you cancel your appointment 48 or more hours before your scheduled time, you will receive a full refund of your deposit and any prepaid service fees. Refunds will be issued to the original payment method.
If you cancel between 24 and 48 hours before your scheduled appointment, you will receive a 50% refund of your deposit. The remaining 50% will be retained as a cancellation fee to cover administrative and preparation costs. Any prepaid service fees beyond the deposit will be refunded in full.
If you cancel less than 24 hours before your scheduled appointment or fail to show up for your appointment without prior notice, your deposit is forfeited in its entirety. No refund will be issued. Any prepaid service fees beyond the deposit may be applied as credit toward a future booking at our sole discretion.
You may reschedule your appointment at no additional charge if the request is made at least 24 hours before your scheduled time. Your deposit and any prepaid fees will be applied to your rescheduled appointment.
Rescheduling requests made less than 24 hours before your scheduled appointment will be treated under the cancellation terms described in Section 3.3. A new deposit may be required for the rescheduled appointment.
We understand that circumstances arise; however, repeated rescheduling can impact our ability to serve all clients effectively. If you reschedule the same appointment more than two (2) times, we reserve the right to require a new non-refundable deposit for each subsequent rescheduling. We may also, at our discretion, decline further rescheduling and treat the booking under the cancellation policy.
Once a service has been performed and results have been delivered, the service is considered complete and is non-refundable. This includes bone density screenings, body composition analyses, wellness coaching sessions, and any other service where the deliverable has been provided to you.
If you are dissatisfied with a completed service, we encourage you to contact us within seven (7) days of your appointment. We will work with you in good faith to resolve your concerns, which may include re-performing the screening, providing additional education, or offering a credit toward a future service. Any resolution is at the sole discretion of Function Bone Health and does not guarantee a refund.
Service packages and bundles are offered at a discounted rate compared to individual service pricing. Refunds for partially used packages will be calculated based on the full individual service price for services already rendered, not the discounted package rate.
Unused service credits included in a package expire twelve (12) months from the date of purchase. Expired credits are non-refundable and have no cash value. We will make reasonable efforts to remind you of upcoming expiration dates, but it is your responsibility to use your credits within the valid period.
If you wish to cancel a partially used package, the refund amount will be calculated as the total package price minus the full individual price of all services already rendered, minus a 15% administrative fee. If the calculated refund amount is zero or negative, no refund will be issued.
Unopened supplement products in their original, sealed packaging may be returned for a full refund within thirty (30) days of purchase. Products must be in resalable condition with all seals intact.
Due to health and safety regulations, opened supplement products cannot be returned or refunded. Once a product seal has been broken, the product is considered used and is non-refundable. This policy exists to protect the health and safety of all our clients.
If you receive a damaged, defective, or incorrect product, please contact us within seven (7) days of receipt. We will arrange a replacement at no additional cost. In cases where a replacement is not available, we will issue a full refund. You may be asked to provide photographic evidence of the damage or defect.
Return shipping costs for eligible product returns are the responsibility of the customer, unless the return is due to our error (wrong item shipped) or a defective product. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during the return process.
The Premium Annual package is a one-time payment that covers services for a twelve (12) month period. If you wish to discontinue services after your first assessment has been performed, the unused portion of the package is non-refundable.
If you cancel a Premium Package before your first assessment has been performed, a full refund minus the $50 deposit may be issued at our discretion, provided the cancellation request is made within thirty (30) days of purchase.
Premium Packages are non-transferable and cannot be assigned to another individual. Services included in the package must be used by the original purchaser.
Promotional offers, credits, discounts, and gift certificates have no cash value and cannot be redeemed for cash.
Promotional credits are non-transferable and may only be used by the individual to whom they were issued unless otherwise specified in the promotion terms.
Promotional credits and discounts cannot be applied retroactively to prior purchases or combined with other offers unless explicitly stated.
Promotional credits may have expiration dates as specified in the promotion terms. Expired credits are non-refundable and cannot be reinstated.
If you paid for services using a Health Savings Account (HSA) or Flexible Spending Account (FSA) card, refunds will be issued back to the same HSA/FSA account. It is your responsibility to ensure that refunds to your HSA/FSA comply with IRS regulations and your plan’s rules.
Function Bone Health does not provide tax advice regarding HSA/FSA reimbursements or refunds. Consult your tax advisor or plan administrator regarding any tax implications of refunds to your HSA/FSA account. We provide itemized receipts upon request to assist with your record-keeping.
To request a refund or cancellation, please contact us at support@functionbonehealth.com or call (239) 544-4114. Please include your full name, appointment date, and reason for the refund request.
Approved refunds are processed within five to ten (5–10) business days. Refunds are issued to the original payment method used at the time of purchase. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.
All refund decisions are made at the sole discretion of Function Bone Health LLC. We reserve the right to approve, deny, or modify any refund request based on the circumstances of each case and the terms of this policy. Our decision on refund matters is final.
We may make exceptions to this refund policy under the following circumstances:
If you are unable to attend your appointment due to a documented medical emergency (hospitalization, acute illness requiring emergency care), we will work with you to reschedule at no charge or issue a full refund. Documentation may be requested.
If we are unable to complete your service due to equipment malfunction or technical issues on our end, you will receive a full refund or the option to reschedule at no additional cost.
In the event of circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, government orders, pandemics, or other force majeure events that prevent us from providing scheduled services, we will offer rescheduling at no charge or a full refund at your option.
All exceptions listed above are granted at the sole discretion of Function Bone Health. We evaluate each situation on a case-by-case basis and reserve the right to request supporting documentation before granting any exception.
If you are not satisfied with a refund decision, we encourage you to contact us directly to discuss your concerns. If we are unable to reach a mutually satisfactory resolution, any disputes arising from this Refund Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service, including the binding arbitration clause and class action waiver contained therein.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes become effective immediately upon posting to this page. The policy in effect at the time of your booking applies to your appointment. We encourage you to review this policy periodically to stay informed of any updates.
If you have questions about this Refund Policy or need to request a refund, please contact us:
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